SUMMARY OF QUALIFICATIONS Program Overview: Provide exceptional customer service to residents, general public and staff. Develop marketing materials, newsletters and promotions of programs and services in various media applications. Provide reports to boards, management, counsels and government agencies. Record keeping, data entry on various databases, forms and legal documents. Exceptional interpersonal communication skills related to the following groups: general public, peers, management, elected officials, community members and stakeholders, as well as regulatory agencies. Program Facilitating: Overseeing, coordinating, training and running various day-to-day programs in a multitude of settings to engage clients while ensuring a safe and enjoyable experience. Needs assessment, care and treatment plans for individuals and family members. Special event development, management and facilitation. Writing and revising policies and procedures to strengthen programs and reduce liabilities, risks and enhance staff, volunteer training and development, as well as staff retention. Interpersonal Relations: Working with staff, volunteers, participants, management and city council on a various levels and involvement to the benefit of user group and greater community. Organizational Skills: Record keeping, filing and analytics. Reporting and budget management. Personnel reviews, goal setting and prioritizing. Team building, as well as goal setting for individuals and groups.

Highlights:

• Management
• Referrals
• Services
• Social Media
• Advertising
• Assessments
• Budget Control
• Budgeting
• Communication Skills
• Customer Service
• management
• manager