Description
To provide outstanding software support by providing clear and detailed direction based on 20 years of experience in technical support & documentation. Build a diverse and comprehensive knowledgebase across products and departments in order to offer alternative, self-help support while still preserving the option for a personal call. Transferable Skills: * Help Guide creation (Web-based, user guides, intra-office web page process docs etc.) * HTML * Visual studio * Break-fix experience * MS Office 2013 * GoToMeeting * Windows 3.1, 95, 98, NT, XP, Vista, 7, & 8 * TCP/IP * WebEx * MySQL * RegEdit * Ipconfig * Ability to foresee end-user needs and questions * WIFI * Troubleshooting * Focus on efficiency and detail * Ability to handle heavy workload * Strong Interpersonal skills * Persistent * Diplomatic * Adaptive
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