Professional Summary * 7 years as an IT Help Desk L1, L2, L3, and IT Help Desk Support Lead. I also implemented, troubleshoot and managed all IT requests on PCs, Servers, Network, Data, Voice, WLAN, WAN, Circuits, Infrastructure cabling, Video Conference solutions, UPS installations, IT Business Continuity Plan and Vendor Management. And I served as SME for IT network requests and/or escalations in my designated region (8,000+ users). * 10 years on IT Infrastructure PM that includes the designed, supervised and implemented of all IT requirements on 4 New Construction manufacturing and office buildings for a total combined of 500,000+ ft2. These requirements include Servers, Network, Data, Voice, WLAN, WAN Circuits, Infrastructure cabling, Video Conference solutions, UPS installations, and vendor management. * Performed well over 500+ IT Projects, from simple requests to large IT WAN/LAN/WLAN/VoIP & IT Security infrastructure projects in a multimillion-dollar IT infrastructure in US and LATAM. As a result, my cumulative revenue contribution was approached to $10M over a period of 9 years.

Highlights:

• Infrastructure
• Itil
• Security
• Cabling
• Help Desk
• Information Technology
• Local Area Network
• Servers
• Video
• Wide Area Network