SUMMARY OF QUALIFICATIONS * 10+ years of extensive experience in supporting computers and multimedia * Highly skilled in troubleshooting hardware, software, LAN, Wifi, and operating system issues * In-depth knowledge of various brands/models of PCs, printers, mobile devices, and peripherals * Hands-on experience in hardware repairs such as video cards, motherboards, and hard drives in addition to a wide variety of software * Specialized knowledge and experience with various audio systems and audio software * ITILv3 Certified Trust and DHS EOD Cleared SYSTEM ADMIN SKILLS * Demonstrated ability to provide user support both in-house and to remote offices globally * Proven skills in Windows XP/Vista/7/8/8 1/10 English/Japanese versions, OSX/iOS, Microsoft Office XP/2003/7/10/13 as well as Symantec, Trend Micro, and McAfee Antivirus solutions * Able to administer Active Directory, MS Exchange/Office 365, Windows 2003/8/12 and various *nix servers * Documented success in responding to all inquiries and tickets in a timely manner SELECTED ACCOMPLISHMENTS * Facilitated over 200 conferences, symposiums, and other events held at HQ Tokyo including IPCCC forum, remote participation in Hague proceedings, and speaking engagements for various foreign dignitaries * Represented C3 in Rector's working group for all ICT aspects of a major renovation of multiple office floors of UNU HQ Tokyo * Researched and interfaced with vendors in coordination with procurement for planned event venue renovation and modernization * Migrated webcasting system from Windows Media 9 to Adobe Flash Media Streaming Server 3.5/4 * Migrated UNDP Tokyo office DCs from Japanese Windows Server 2003 to English Windows Server 2012 ACCOMPLISHMENTS * Facilitated over 200 conferences, symposiums, and other events held at HQ Tokyo including IPCCC forum, remote participation in Hague proceedings, and speaking engagements for various foreign dignitaries * Represented C3 in Rector's working group for all ICT aspects of a major renovation of multiple office floors of UNU HQ Tokyo * Researched and interfaced with vendors in coordination with procurement for planned event venue renovation and modernization * Migrated webcasting system from Windows Media 9 to Adobe Flash Media Streaming Server 3.5/4 * Migrated UNDP Tokyo office DCs from Japanese Windows Server 2003 to English Windows Server 2012
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