Description
PROFESSIONAL SUMMARY * Business Analyst with 7+ years of experience supporting business software and analyzing business operations. * Highly proactive, results driven with focus in project management, business analysis, and process engineering. * Technical knowledge in the areas of software development CRM, E-business and Internet product development, deployment and excellent exposure in project planning. * Highly skilled at researching, recommending, and introducing innovative, cutting-edge technologies consistent with business objectives. * Worked on JAD process. Conducted few sessions in JAD. * Persuasive negotiator with the ability to translate client needs into successful engagements. * Serve as a mentor and trainer to team members in a multicultural/multifunctional environment while acting as a team leader for specific initiatives and deliverables. * Profound practice to recommend best methods of capturing Business Requirements and work with team in developing workflows using BPM tools. * Quantify and evaluate the gaps between the "As-Is" and "To-Be" Business Processes and act accordingly. * Worked as a team player on designing and implementation projects based on Adobe Experience Manager. * Excellent expertise in enhancing co-ordination between different teams and promote the Functional Flow of the Business Process. * Perform Root Cause Analysis in identifying the issues faced by project in the Track Tool in coordination with the Testing Team. * Experience with complex Microsoft Dynamics CRM implementations for small and medium clients. * * Experience in developing Dynamics CRM custom workflows, plugins etc. * Excellent multi-tasking skills and ability to work with teams across different time zones globally. * Good understanding and hands-on experience about Change Management Process involving Implementation of Changes. * Strong Experience in DATA WAREHOUSING, Maintenance and Support which uses SQL Server 2005/2008 Databases, SQL, PL/SQL, SQL* Loader, Shell Scripts, Oracle Express Language in Windows NT and UNIX environment. * Exceptional ability to work with Subject Matter Experts (SME) in order to extract, document, and digitize their domain knowledge, business rules, requirements, decision process, and expertise. * Can operate with the resolve necessary to consider every possible disaster scenario and develop plans to keep the company in business. * Excellent written and oral communication skills. Ability to handle sessions effectively between on-site and off-shore teams. * Quick learner in fast paced environments and easily adaptable to work with different teams to achieve productive business results.
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