SUMMARY Customer Service Professional with more than 16+ years of experience in large and medium call centers. Proven leader with the ability to meet and exceed company expectations in high volume and high stress environments with a highly adaptable skill set in data collection, research analysis and project management.

Highlights:

• Customer Service
• CAT
• Management
• Bad Debt
• Complaints
• Delinquent Accounts
• Policies and Procedures
• Purchasing
• Sales
• Teller