SUMMARY Skilled healthcare administration professional with a solid understanding of the interrelationships between systems and systems' impact on revenue operations and workflow. Strong analytical and problem solving skills including the ability to analyze operations for cost effectiveness and identify ways to optimize billing and increase reimbursement. Thorough, and highly organized able to perform with a high level of accuracy under pressure. Successful in a team environment. TECHNOLOGY Microsoft Excel Word PowerPoint Visio Tableau JEWISH BOARD OF FAMILY & CHILDREN'S SERVICES 6/2015 - 7/2017 Director of Special Projects * Improved cash collections by developing and implementing new policies and procedures in Clinics * Analyzed expenses and service data for financial feasibility studies of clinics, PROS and residential programs and for value based payment negotiations with payers. * Increased revenue by preparing system-wide assessments for participation with 7 DSRIP PPS's. * Collected, analyzed, shared data with external behavioral health agencies, payers and hospital systems. * Performed an in-depth analysis of utilities across residential sites to identify cost savings opportunities. * Collaborated with programs for the implementation of new fiscal related procedures and workflows. * Chaired Committee for clinic office managers to review policies and procedures for improving cash collections. * Prepared finance related policies and procedures for dissemination to all programs within the agency. * Provided project management services for a variety of projects including the 2018 Capital Budget. * Collected informational data for value based payment readiness surveys and negotiations with payers. * Reviewed contracts and proposals from outside vendors including credentialing verification organization. * Created agency-wide workflow process for transition to a credentialing verification company. * Prepared staffing proposals for to improve physician productivity and to reduce denials related to high expense antipsychotic medications. BRONX LEBANON HOSPITAL CENTER 2006 - 2015 Director of Business Operations Mental Health Administration & Radiology 6/2013 - 5/2015 * Managed revenue cycle operations for the Division of Psychiatry including the billing activities for the Faculty Practice resulting in an increase in annual revenue from $120K in 2010 to $1.52 M in 2014. * Oversaw a $30 M Psychiatry budget for outpatient clinics, inpatient, detox and rehabilitation services. * Negotiated retroactive payments from insurance payer for CPEP and Mobile Crisis visits. * Conducted critical analyses of business operations for revenue enhancement opportunities and to reduce losses * Developed financial projections for new programs and proposals for staffing increases. * Performed profit and loss analyses by using multiple systems to extract data to perform critical detailed studies of each department's financial status. * Served on Finance Executive Committees including Inpatient and Outpatient Denial Management Committees. * Appointed to BLHC's DSRIP PPS and designed project budget including projections for income and savings. JOYCE RIEMER BRONX LEBANON HOSPITAL CENTER Director of Faculty Practice 4/2009 - 5/2013 * Managed the professional billing revenue cycle operations for Psychiatry, Surgery, Urology, ENT, Orthopedics, Palliative Care, Neurology, and Dermatology * Collaborated with Finance, Managed Care, VP of Operations and practice administrators to ensure that correct workflow processes and systems are in place to capture revenue and maximize collections. * Piloted the implementation of a charge capture solutions product, Medaptus in ENT, Urology and Orthopedics. * Coordinated financial credentialing process for incoming psychiatry clinical staff. Business Manager Radiology 3/2006 - 4/2009 * Managed daily operations of front end scheduling staff in Radiology & Radiation Oncology and improved scheduling, insurance verification & eligibility and authorization procedures. * Performed operational workflow analyses of professional and technical billing procedures and developed solutions to improve revenue capture. * Implemented the scheduling module of a clinical and billing radiology information system. * Prepared ad hoc reports for the COO and department's chairman including an assessment of CT scan usage. STRATEGIC ORGANIZING SERVICES 1999 - 2005 * Established Strategic Organizing Services, a limited liability company to help organizations improve operations and revenue. Clients and services included: * Stellaris Health Network - Managed 14 month EHR vendor selection process for 4 affiliated hospitals. * Montefiore Medical Center - Assisted Department of Quality Assurance prepare for the JCAHO survey. * Fredric Newman MD, FACS - Organized the relocation and consolidation of plastic surgery practice. * New York Sports Club, Kendal on Hudson assisted living community, and Law Firms.

Highlights:

• Scheduling
• Billing
• Documentation
• Professional Services
• Services
• Ambulatory Services
• Ad Hoc Reports
• Assessments
• Behavioral Health
• Budgeting