Description
To find a find a full time position where I can leverage my strong analytic nature, deep knowledge of systems development life cycles, creativity and synthesis with my ability to develop and maintain a strong understanding of the business or function for which applications are designed. Accomplishments * Redesigned the Broker portal to increase automated renewal distribution to 100% of the population instead of just 20 brokers. * Redesigned the Registration flow, Forgot Username/Password Processes and full site search features in order to automate user management and cut time for user to find what they are searching for to seconds. * Cut Help Desk call volume for our Member portal by 60% by redesigning Forgot Username/Password process. * Cut requirements phase durations by 30-50% using rapid prototyping techniques to speed UI changes into production. * Designed and rolled out a voice signature solution that cut policy issuance cycle time by 45%. * Cut management's resource allocation reporting time from 13 days to 1 day by using Sharepoint and Office 2007 functionality. * Managed integration of a new home owner's insurance portal with the existing automotive quoting application to bring the project in on-time. * Decreased product rollout time of our real time rating platform from 10 days to 3 days by automating processes using MS Office functionality. * Designed and produced a web tool that cut product cross reference call volume by 85%. * Increased website traffic 400% through search engine marketing and optimization. * Planned and implemented interactive Acrobat form development to reduce mailing costs by 60%. * Decreased product returns by 23% developing interactive web tools.
Accomplishments
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