Summary Shift Supervisor with strong customer service skills and extensive retail and sales experience. Employs excellent leadership skills through training, commitment and accountability then lead by example. Exceed Customer expectation by understanding and fulfilling customer immediate and future needs. A customer defining moment is the goal of every customer interaction and incurring long term relations. Accomplishments As department Supervisor, I was able to improve a Tool Rental/Sales department that was under performing in customer service, sales, product presentation, inventory and price control. Within six short months with proper training and commitment the department started showing overall improvements in sales by exceeding customer expectations, lowered shrinkage (loss & damages) through weekly cycle counts thus improving inventory control. Reset Isle shelves, signs and labels help improve overall product presentation. Achieved Department of the Month Award by exceeding departmental goals, metrics and expectations. (Home Depot) Awarded Gold Cup for Rental department (District Wide) for sales and department overall compliance. (Home Depot)

Highlights:

• Complaints
• Management
• Scheduling
• Training
• Metrics
• Pricing
• Sales
• Sales Metrics
• Spreadsheet
• Active Server Pages