Description
Lead your service organization to industry leader in customer satisfaction. Professional Highlights Software Support Provide industry leading support for software product suite Create and implement service performance metrics Implement AGILE development framework for software development Track and report service metrics to executive management Service Product Development Create service program for large scale computers/storage Train sales force on program Subject matter expert on third party maintenance Manage third party service providers Service Partner Manager Manage largest third party service partner Ensure adherence to established SLAs Create and maintain documentation to track costs/revenues Customer Service Manager Manage day to day support operations of technical support organization Establish and monitor performance goals Review performance against goals
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