Description
QUALIFICATIONS SUMMARY Dynamic, versatile manager with 15+ years of experience in account management and business operations, and a proven track record of consistently meeting the most challenging performance standards and demands. * Relationship Development: Strong interpersonal talents with passion for cultivating lasting investment from diverse communities in organizational programs. Engaging presenter and skilled written communicator. Proven ability to collaborate with colleagues to achieve goals. * Information Management: Well-developed ability to utilize business technologies to track client, vendor, and stakeholder data and guide strategic planning and sales and marketing efforts. * Training and Development: Accomplished communicator skilled in designing innovative curriculum, building engaging activities, and making the complex simple and easy to understand. * Key Strengths: Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effectively interface with management to collaborate on issues and resolve problems. TECHNOLOGY Challenged to develop a $600K territory and achieved annual revenues $2.4M. Directed the day-to-day operations for 7 in-house employees and a field staff of 200. Planned and executed multiple corporate conferences including agenda creation, session development, and travel arrangements. Selected Contributions: * Successfully led a team through two acquisitions exceeding revenue goals both times. * Trained and mentored two Regional Operations Managers, as well as three Client Relations Team Members in other regions. * Tasked with managing the Michigan territory to remotely develop a client base, improve staff quality and retention, and prepare the team for new management. PROFICIENCIES
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