800 Medicare call center employees * Organized and prepared documentation and technical packages for proposal responses to RFPs. * Contributed to the preparation of proposals for government and private contracts by facilitating research and composing sections. * Maintained records, reports, or files, and edited written material to ensure correct grammar, punctuation, or spelling * Read technical drawings, schematics and production layouts to incorporate in standard operating procedures * Observed and documented production, experimental, or developmental activities related to technical operating instructions, test procedures, and manuals * Organized and compiled technical data and design specifications. * Prepared technical reports and other related documentation for qualification testing of software and hardware infrastructure products * Created, managed, and updated standard operating procedures for the 1-800 Medicare call centers and in house * Updated and maintained online essential job training documents for * Led a five-member team that reviewed documents to confirm adherence to federal government privacy regulations duties included reviews and corrections of violations

Highlights:

• Research
• Government
• Documentation
• Infrastructure
• Medicare
• Schematics
• Security
• Information Security
• Planning
• Publications
• manuals
• standard operating procedure