Profile Results-driven Executive with over 12 years of management experience in Retail Management and Full-service Hospitality Operations. Proven excellence in driving and directing all facets of customer service and sales in competitive industries, utilizing broad background by providing hands-on leadership to achieve solid business results. Very versatile in innovating hotel concepts as well as in addressing guests' needs and concerns to continuously improve service standards, quality, and profitability. Earned reputation in establishing long-term quality relationship with individuals of diverse cultures and organizational backgrounds by providing utmost satisfaction. ( Hotel Management ( Planning/Forecasting/Budget Accountability ( Leadership & Teambuilding ( Sales Leadership & Management ( Innovative Presentation ( Strategic Partnership Building ( Turning Around Distressed/Declining Depts. ( Creative/Innovative Customer Events ( Sales Revenue Analysis ( Outstanding Customer Relations ( Talent Management and Development ( Customer and Vendor Relations Exceptional staff manager, developer and mentor who leads by examples and inspires individuals and teams to produce optimum results in pursuit of organizational goals. Proven record of driving profitability, taking on new challenges and positively impacting the bottom line. Proven record of exceeding goals as a top performing manager while consistently increasing service standards, quality and customer satisfaction. ( Sales Manager - Fine Jewelry/Executive In Charge (EIC) Herald Square NY Managed and oversaw departmental sales for 12 cosmetics counters within the store generating annual revenues in excess of $14M. Accountable for departmental sales operations customer service opening new credit accounts merchandising visual presentations/displays inventory control vendor relations and fiscal results. Emphasis on driving revenues through building and maintaining relationships with customers through strategic clienteling. Hired trained and managed a staff of 65 employees 40 vendors and 15 Fragrance specialists to produce beyond their capabilities. Served as Manager in Charge two days per week.

Highlights:

• Customer Service
• Management
• Magic
• Packaging
• Pricing
• Quality
• Quality Assurance
• Sales
• FACETS
• Forecast
• store manager