An IT 'Customer - Focused' Professional seeking supporting role in the operation of organization's computing infrastructure, people and resources. * Over 7years' increasingly responsible for systems analysis, maintenance, reporting and troubleshooting Organizations IT infrastructure. * Over 6years' of excellent customer service to IT's customers by assisting them during the support process. * Excellent team lead and supervisory skills with high motivational goals. * * Over 5 years' experience in on-site computer support - administering, managing and maintaining IT related project in a professional attitude toward IT's customers at all times and in all circumstances. * Over 5years demonstrating progressive experience being a team player within technical support team.EXPERIENCE * Lone Star College, Houston Texas (Aug 2018 - Date) Computer Information Technology Systems Instructor * Mentor and manage IT trainings to new and existing Techs/IT professionals in the areas of: Troubleshooting skills, computer maintenance and repair, Computer Networking, IT Helpdesk Support, Network Administration, Microsoft Windows OS 7/8/10, Cisco IP Phone troubleshooting, Support Microsoft Office Suit, Visual Studio 2013 / 2015, Linux, Mac, Relational Databases, MySQL HTML, C++, C#, Python, JAVA, ORACLE, PHP, AWS Support, Salesforce, MS Project, SAP, Active Directory (AD), VMware, SharePoint, CCTV, VOIP, Project Management, Notepad++, Wireshark, Software Engineering, Systems Analysis and Design, WSUS (Windows Software update services), Service Now Ticketing system, Windows Deployment Tools, SCCM (Systems Center Configuration Management). CURRENT IT CERTIFICATIONS, TRAININGS & PROFESSIONAL QUALIFICATIONS * Securing of Microsoft Exchange Server 2013 - M20341. * Ethical Hacking & Countermeasures V7 (CEHv7). * Information Technology Infrastructure Library (ITILv3). * Microsoft Certified System Engineer (MCSE). * Microsoft Certified System Administrator (MCSA). * Microsoft Certified Professional (MCP). * Project Management Professional. * Customer Relationship Training. * Cisco Certified Network (CCNA). * VoIP Installation, Maintenance and Troubleshooting Training. * Certified Printer Maintenance and Troubleshooting Expert (IER). * Airline Operations Management/Planning Expert. * Certified Information Security Audit Training (CISA). * Fibre Optic Technician (CFOT). * IOSA Auditors' Training * Insiders threat Training * AVSEC Instructors Training, Level I, II, & III / AVSEC Managers' Training Course.
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