Description
Summary: IT Support Technician with years of experience, providing all aspects of IT services Desktop, Helpdesk, Hardware, Software support. Worked in Financial Business Services, Medical Devices Production, Communication Providers and Municipal Agencies. Cooperative team member delivering outstanding support to company's IT department in the most efficient manner. Always providing excellent customer service. Coordinating new hire training. LAN cabling in the server room. * Provide desktop and laptop repair support. * Coordinate Audio Visual repairs with servicing vendors. * Provide initial data recovery from failed hard drives and initiate vendor supported full data recovery. * Initiate OEM part warranty procurement by calling OEM vendors. * Advise Clients on PC products most suitable for their responsibilities during new purchase. * Provide support for Smart-Phone configuration for Outlook client email sync. Provide support for Training Lab environment including Lab image installs. Troubleshoot and resolve LAN environment connectivity printer server issues. Identified TCP/IP connectivity using PING and IPCONFIG. * Setup servers in server room racks. * Troubleshoot remote client VPN and RAS connectivity issues. * Instruct new hired clients on proper use of computer equipment. * Assist clients with configuration of Home Network hardware. Maintain inventory of company IT assets. Maintain printers toner replacement paper reloading configuration on LAN. * Assist and instruct clients in the use of AV equipment.
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