Accomplishments Selected Accomplishments Passionate about solving business challenges with innovative solutions. Holistic approach that balances multiple dimension of the business throughout the complete lifecycle. Excellent cross functional collaboration with the outside-in focus required to obtain the optimal solution for the desired outcome. Ability to bridge technical and business communities, manage expectations, and quantify the impact in a global market. Description Results Solutions Enablement Led a team Service Portfolio Managers and projects that spanned organizational silos for the purpose of managing and orchestrating customer centric solutions. This included negotiating a prioritization process that balanced the needs of each cross functional stakeholder and their resource constraints. Emphasis was on understanding and documenting WHY these are the right services and HOW they will drive a specific customer outcome. * Defined, implemented and continuously improved upon this transformational solution management process which governed 285 identified solutions * Created sales content for 59 solutions and ensured a consistent user experience across 5 external platforms, 4 internal systems and 1,000s of documents & websites. * Orchestrated service/engineering interlock to ensure 22 services were launch ready Product / Program Management Managed all dimensions of product management including understanding industry trends, documenting customer requirements and partnered to provide best-in-class services. Responsible for resource planning, budget management and revenue forecasting for a suite of service products and projects. Performed extensive pre/post-sale customer support including defining industry standards, compliance verification and RPP/RFI responses. * Grew revenue and margins from $20M with 20% margin to $50M with 60% in 3 years by repackaging, process optimization and improved marketing. * Helped transform a service business from nearly 100% SOW business with 10% margin to 80% renewable annuity business with 60% margin * Increased revenue by $20M by defining a new Go-To-Market strategy that targeted managed service partner Portfolio Simplification Performed first hand market research used to rationalize, rename and restructure the entire service portfolio to be hierarchical, modular and incent the optimal portfolio mix. The new framework facilitated intuitive portfolio navigation and consistently organized hundreds of services, with thousands of customer, partner and sales facing service assets. * Won 2014 TSIA Star Award for Innovation in Enabling Customer Success in Professional Services for making it easier to configure, quote & sell services * 96% reduction in portfolio complexity * 31% booking growth in 1 year * 210% increase in number of visitors and visits to the redesigned cisco.com site New Business Models Challenged status quo thinking and drove new business model functionality, including XaaS and Cloud based services as a Business Operations Architect. Responsible for customer & partner business requirements, enabled new consumption models, created new routes to market and implemented a mass customization model for professional services to improve consistency, margin and quoting efficiency. * 90% reduction in "Time to book" for services by creating a fixed price ordering model for a traditional time and material business * Increased revenue by $75M in 1 year by establishing a new route-to-market and service ordering automation for 2-Tier Partners * Integrated the service business for more than 20 acquired companies including WebEx, Tidal, NewScale, IronPort, NDS and Tandberg Key Strengths Key Strengths * Believes strongly in leading by example, action oriented, collaborative workstyle and a need to demonstrate incremental improvement. * Drives clarity through frameworks and architectures that visually capture the relationship between the different entities to help communicate and facilitate decisions with less risk. * Bridges business and technical communities with the ability to translate the business intention into a technical implementation. * Has passion for the user experience, understanding the customer's business objective, quantifying the business impact and focusing on actionable tasks. * Strong customer advocate that forces an outside-in perspective to erode organizational silos and challenges group think by understanding why something is needed. * Top StrengthFinder results: Adaptability, Deliberative, Restorative (problem solving), Harmony and Analytical Accomplishments Passionate about solving business challenges with innovative solutions. Holistic approach that balances multiple dimension of the business throughout the complete lifecycle. Excellent cross functional collaboration with the outside-in focus required to obtain the optimal solution for the desired outcome. Ability to bridge technical and business communities, manage expectations, and quantify the impact in a global market. Description Results Solutions Enablement Led a team Service Portfolio Managers and projects that spanned organizational silos for the purpose of managing and orchestrating customer centric solutions. This included negotiating a prioritization process that balanced the needs of each cross functional stakeholder and their resource constraints. Emphasis was on understanding and documenting WHY these are the right services and HOW they will drive a specific customer outcome. * Defined, implemented and continuously improved upon this transformational solution management process which governed 285 identified solutions * Created sales content for 59 solutions and ensured a consistent user experience across 5 external platforms, 4 internal systems and 1,000s of documents & websites. * Orchestrated service/engineering interlock to ensure 22 services were launch ready Product / Program Management Managed all dimensions of product management including understanding industry trends, documenting customer requirements and partnered to provide best-in-class services. Responsible for resource planning, budget management and revenue forecasting for a suite of service products and projects. Performed extensive pre/post-sale customer support including defining industry standards, compliance verification and RPP/RFI responses. * Grew revenue and margins from $20M with 20% margin to $50M with 60% in 3 years by repackaging, process optimization and improved marketing. * Helped transform a service business from nearly 100% SOW business with 10% margin to 80% renewable annuity business with 60% margin * Increased revenue by $20M by defining a new Go-To-Market strategy that targeted managed service partner Portfolio Simplification Performed first hand market research used to rationalize, rename and restructure the entire service portfolio to be hierarchical, modular and incent the optimal portfolio mix. The new framework facilitated intuitive portfolio navigation and consistently organized hundreds of services, with thousands of customer, partner and sales facing service assets. * Won 2014 TSIA Star Award for Innovation in Enabling Customer Success in Professional Services for making it easier to configure, quote & sell services * 96% reduction in portfolio complexity * 31% booking growth in 1 year * 210% increase in number of visitors and visits to the redesigned cisco.com site New Business Models Challenged status quo thinking and drove new business model functionality, including XaaS and Cloud based services as a Business Operations Architect. Responsible for customer & partner business requirements, enabled new consumption models, created new routes to market and implemented a mass customization model for professional services to improve consistency, margin and quoting efficiency. * 90% reduction in "Time to book" for services by creating a fixed price ordering model for a traditional time and material business * Increased revenue by $75M in 1 year by establishing a new route-to-market and service ordering automation for 2-Tier Partners * Integrated the service business for more than 20 acquired companies including WebEx, Tidal, NewScale, IronPort, NDS and Tandberg Key Strengths Key Strengths * Believes strongly in leading by example, action oriented, collaborative workstyle and a need to demonstrate incremental improvement. * Drives clarity through frameworks and architectures that visually capture the relationship between the different entities to help communicate and facilitate decisions with less risk. * Bridges business and technical communities with the ability to translate the business intention into a technical implementation. * Has passion for the user experience, understanding the customer's business objective, quantifying the business impact and focusing on actionable tasks. * Strong customer advocate that forces an outside-in perspective to erode organizational silos and challenges group think by understanding why something is needed. * Top StrengthFinder results: Adaptability, Deliberative, Restorative (problem solving), Harmony and Analytical

Highlights:

• Architect
• Automation
• Bridges
• Business Requirements
• Cisco
• Communications
• Configure
• Focus
• Forecasting