Summary____________________________________________________________________ Dynamic and accomplished Insurance professional with 17+ years of combined industry experience in Claims Management, Customer Service and Training. Demonstrated track record of accomplishment includes oversight for all aspects of the insurance claim life cycle including claimant services, field reporting, claims management and litigation or settlement of outstanding claims. Training / Development expertise includes administering new-hire orientation training and continuing education courses for employees. Excellent interpersonal communication skills with the ability to work effectively in a team setting to achieve operational objectives. Project Management experience includes previous oversight for 100+ employees and execution of key fundraising initiatives. Proven ability to handle liability investigations, property damage investigations, injury investigations and settle injury claims. & Development_________________________________________________ Designed workstation tools to enhance productivity of all State Farm employees. Designed technical training courses that were accepted into the Corporate curriculum. Designed a large-scale team building game that was distributed company-wide.

Highlights:

• Management
• Training
• Arbitration
• Services
• Customer Service
• Insurance
• Insurance Claims
• Litigation
• Business Plan
• Communication Skills