Description
SUMMARY: Accomplished Senior Help Desk professional with 15+ years in computer operations, technical and help desk support. 3+ years of progressive computer/network operations in a growing oil/gas Inspection Company. Excellent communication and diagnostic skills. Consistently solve problems and rarely escalate issues. merchandisers located throughout the U.S. Canada and Mexico with their laptops tablets printers scanners cell phones and IP phones hardware and software issues. Supported Stockers and pickers with AS400 Intermec CK71 handheld computers and scanners * In charge of issuing new equipment and user accounts in Active Directory * Restored missing files and helped monitor all daily weekly and monthly backups using Symantec
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