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Steven E

Help Desk Specialist

Occupation:

Help Desk Specialist

Education Level:

Associate

Will Relocate:

YES

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Professional Summary IT Business Startup * Financial Budgets and Operations * Developed 24x7 NOC * Client GAP Analysis Team Builder and Leader * Developed Disaster Recovery and Business Continuity Solutions Critical Thinking * Problem Solving Skills * Quarterly Business Planning * Vendor Relations IT Assessments * Research Solutions to Fill Gaps * Project Management * Data driven problem solver Resource Allocation * Course Instructor * Customer Service Support * Computer Repair * And Much More Consulting IT Work area * September 2017 to Current Accepting daily IT jobs from Technical Clearinghouse companies. Duties are to represent companies like HP Dell and others to diagnose and repair printers computers networks and related items to client satisfaction. Complete and send client signed paperwork scoring high marks on satisfaction surveys. Provide excellent customer service. If parts are replaced to repair equipment then send the required parts back to vendor.

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