COVER LETTER: Dear Recruiter, I provide over 20 years of business problem solution experience combined with knowledge of new methodologies and tools used to complete over 500 projects that saved over $1B in most industries and functional tasks. Developed over 50 courses that were presented over 500 times. This has included project management, process engineering, contract management, financial management, business development and HR management. Lessons Learned on Business Problem Solving: * Change fails when based on hunches and past experiences - It must be data driven and then adapted to training, communication, and coaching to enable the change implementers within every phase of enterprise transformation * Be understanding with staff and clients in conflicts - both may be in difficult situations - defuse, discover, and develop * Customer services industries must always balance changes - "savings" can produce losses from customer reactions * Never break laws, but always look for opportunities for common sense and innovation within internal rules/regulations * The implementers will drive change - constant staff buy-in is crucial to long term savings, effectiveness and growth I am available for full time employment after attending to family emergencies that resulted in closing Warden Associates, Inc. and moving to Florida. Warden Associates operated for 27 years with over 200 associates, 100 clients, 500 projects, and 500 courses for the public and private sectors. We achieved a D&B rating of 96% excellent and outstanding audit findings from IRS, GSA and DCAA. I am very excited to bring my vast experience and drive to a new challenge. Sincerely, Dale Warden

Highlights:

• Change Management
• Customer Service
• customer service skills
• Human Resources
• Leadership
• Macro (Predefined Code)
• Management
• Microsoft Change Management
• Quality
• Quality Assurance
• project manager
• Program manager
• financial manager
• contract management
• six sigma
• strategic planning
• procurement