Description
PROFESSIONAL SUMMARY * Project Management- Primarily focused around developments to the Enterprise Content Management Systems projects. Dealing with all portfolios within the mortgage industry from Originations, Servicing, Default and Reverse Mortgage. * Quality Assurance Analyst -Responsible for assisting the Quality Assurance functions in daily operations. Assist in collection of data, reporting, monitoring and auditing to ensure compliance and drive other Quality related metrics. * Change Management-Has the overall responsibility for ensuring the suitability of the Change Management process to the organization. The process, tools and techniques to manage the people-side of change processes, to achieve the required outcomes, and to realize the change effectively within individuals, teams, and the wider systems. * Technical Support - Supported network and software upgrades Troubleshooting server hardware/connectivity. Performed server backups, Well-versed in tier-leveled IT support structure. Setup any additional required components to meet the project plan defined by the stakeholders/businesses * Operation Analyst - To provide movement of packages, documents, dangerous goods and/or supply support in a timely, safe and efficient manner through effective scan/load methods. Using phasar/cosmos trackers scans and sorts packages according to service type and destination, in compliance with established procedures. * Business Administration - includes the performance or management of business operations and decision making as well as the efficient organization of people and other resources to direct activities toward common goals and objectives. * Support Analyst- provided front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. * System Administrator -Network installation and performing de-commissioning of hardware and software. Configured and managed server's activities, security, monitoring health, heap size, and memory. Insure daily backup and preventive maintenance procedures * Business Analyst- Analyzes through modeling, develop, and operations research techniques major strategic capital. Operating expenditures and procedures and interprets the magnitude, consequences, trends, etc. Designs and implements major new modeling methods which have a significant impact on the company's strategic objectives. Conduct project Inceptions, Scrum standups and Agile ceremonies Responsible for effective provisioning Building of new infrastructures, upgrading existing environments and ongoing support of current systems. * Responsible for effective provisioning, installation/configuration, operation, and maintenance of WorldCom systems hardware and software and related infrastructure. * Network installation and de-commissioning functions of hardware and software wideband, broadband, narrowband, timing, telemetry, and others for various companies including AT&T, Verizon, T-Mobile, MCI WorldCom, Southwestern Bell, Cisco, SW Airline. * Coordination of running patches, installation, and diagnostic testing. (Racking servers, running copper and fiber cabling) * Participated with on and off site technical support, problem solving, developing, and enabling continual stability within the client's infrastructure. * Work closely on projects in the initiation and deployment phases. * Backup and download systems daily and commute to different locations throughout Texas when project required upgrade or decommission installation/configuration operation and maintenance of UTA systems hardware and software and related infrastructure. * Participates in onsite technical support problem solving and development to enable continuing stability within the customer's infrastructure. * Work closely on projects in the initiation and deployment phases. These activities include the building of new infrastructures upgrading existing environments and ongoing support of current systems. * Backup and download systems daily
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