Description
SUMMARY: * Over 3 years of experience as a Business Analyst and Technical Writer * Excellent analytical skills to understand the business process, functionality, requirements and to translate them into Requirement Specifications. * Experienced in writing and editing software manuals, online help, white papers, administrative guides, error message guides, and reference books. * Proficient with Software Development Life Cycle (SDLC) phases, and different development methodologies like Agile-Scrum, Waterfall and Rational Unified Process. * Highly skilled in requirements various elicitation techniques and analysis. * Excellent understanding of cross functional requirements across various business units and providing comprehensive solutions. * Decipher many different types of information and arrange them in a format that clearly explains the objective of the business requirements * Perform Gap Analysis to identify areas that currently are underdeveloped * Updated User System Documentation with Specs from the development team for Pharmacy Claims * Create Documentation using Visio to display information in a diagram form. * Analyse business processes and performs needs assessments in an effort to align information technology solutions with business initiatives * Addressed customer issues and engaged with developers, internal and external customers, and support to improve documentation. * Created and updated documentation for users, developers, and administrators, using DITA and Arbortext Editor. * Create documents like Business Requirement Document (BRD), Business Process Documents, Test Cases, documented project processes and procedures. * Effectively interacted with customers and Subject Matter Experts (SME) to gather business requirements across multiple business process areas. * Knowledge of UML 2.0 for Modelling views and creating activity, sequence, data flow and ER diagrams using Microsoft Visio. * Experience in creating Use Case, Activity, Class, Sequence, Logical, Component, Functional Decomposition and Deployment Diagrams to extract business process flows and workflows to help developers understand requirements * Proficient at facilitating JAD sessions for Requirement Analysis with various stakeholders like designers, developers, QA and management staff to identify functional requirements and business critical and high risk areas. * Hands on experience in using RUP, Requisite Pro, and MS Visio, UML Modelling - use case documents, use case diagram, object diagram and documentation of methods and attributes
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