PROFILE Lean Six Sigma Leader with deep expertise in continuous process improvement within a global business environment. Highly influential in working with global teams to improve business and service processes. Proficient in nurturing relationships across all levels of employees in multiple functions while delivering efficiencies and automation through creative and analytical thinking. Key competencies: Process Improvement: Global Lead to improve First Time Fix (FTF) rate - FTF improvement delivered >$500K annual cost savings in NA and Portugal, in addition to increased customer satisfaction and improved efficiency. Analytical Thinking: Managed Global Performance Metrics system development and enhancements. Led Qlik view Dashboards development and developed tutorial to automate reporting analysis and easy visualization. Developed Global Balanced Scorecard to gauge and optimize service delivery.

Highlights:

• Management
• Business Development
• Call Center
• Cash Management
• Metrics
• continuous improvement
• Lean Six Sigma
• Business Performance Management
• KPI
• Dashboards Development