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Angela E

Help Desk Specialist - 17 Years of Experience - Near 77078

Occupation:

Help Desk Specialist

Location:

Houston, TX

Education Level:

Associate

Will Relocate:

YES

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PROFESSIONAL SUMMARY____________________________ To partake in a career opportunity as a Technology Support Specialist in a team oriented company. Has over twenty years of computing experience, specializing in Client/Servers, hardware and software trouble shooting skills, Production Control/Help desk, and database management skills. ____________________________SKILLS_____________________________ * Microsoft NT server, 2003/2008 & 2012, * HP, Dell, IBM, Gateway and Clones Pentium, i3, VMware ESXi, Citrix Servers, SQL Server, i5 workstations Siebel, Exchange, HEAT call ticket generator, Lotus Notes client, Backup Exec, VPN, SAN storage system and more. * XEROX, Hewlett-Packard & Lexmark (laser and inkjet) plotters & printersIBM, AMDAHAL, * Complete understanding of client/server DEC/VAX, and UNIX mainframe CPU Microsoft protocols and technologies including Active Server 2003, 2008 and 2012, VMware ESXi 4.0 & Directory, DHCP, TCP/IP, WINS, DNS, IIS, 5.5, and Microsoft Workstations WIN10, WIN8, DSL, Group Policy, Script Logic and more. WIN7, 2000 and XP Pro, Novell NetWare 3.1 - * Complete understanding of client/server 4.11 hardware setup and configuration including PCs, servers, hubs, switches, routers, firewall, * Microsoft Back office products (SQL, Exchange, modems, NICs, network cabling, and all Citrix and other Middleware software) Microsoft aspects of computers such as video cards, SCSI host adapters, and more. Office packages Professional and Standard backup software Legato & Backup Exec, HEAT and 3270 * Complete understanding of Disaster- Emulators for Dos and Windows, Access/Win, MS Recovery programs incorporating high-speed Project/Win, Oracle/win, Mainframe MVS, DOS, SAN storage, SCSI, DLT, DAT, and Disk VM, CMS, TSO, CICS, and OS & DOS JCL/OCL. Array, and disk mirroring Dell, HP/Compaq RPGII, COBOL, PASCAL, and FORTRAN. & IBM Server * Conversion of Data Center to the latest OS and

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