Description
SUMMARY * IT Professional with 16 years of experience with a strong track record for problem solving and performing in-depth analysis * Passionate to pursue a Business Analyst career by leveraging Technical and Quality Assurance skills coupled with Business knowledge to accurately identify the needs of the business and craft requirements with clarity * Worked with multiple leading clients in diverse functional areas like Insurance, Airline Ticketing and Operations, Credit Card Authorizations * Experienced in all phases of the software development Lifecyle. * Quick learner with excellent Analytical and interpersonal skills. * Knowledge of Agile Practices * Experienced in Project Management and People Management * Excellent written and verbal communication skills * As part of the Training COE, organized companywide trainings to facilitate continual learning and to address project specific needs PROFESSIONAL SUMMARY Worked as Domain: Credit Card Authorizations Module Lead in the SNAPP team and was involved in Express Pay on Blue Bank database Customer password encryption CAS card enquiry and maintenance card activation Butterfly projects Key Responsibilities: * Reviewed requirements and design documents and analyzed code Coded as per the Technical Design and adhered to the TPF Development Standards * Created Unit and Systems test plan documents * Performed Unit and Systems testing and updated the test results documents TPF Release Management to schedule implementation provide post implementation support. * Was considered an SME in password encryption and password database maintenance modules Worked with the Reservations team in Singapore Airlines and was involved in projects like Prevent assigning upper deck flight seats to wheelchair passengers Capturing of agent code in Kriscom PNR Onsite Co-ordination Coverage TPF PUT12 upgrade Key Responsibilities: * Analyzed code and prepared low-level design * Modified and or wrote new code as per the design document * Performed testing activities like preparing test plans testing and documenting results and bug fixing * Worked with the coverage team to implement the code in the live environment and provided post implementation support * As part of the Onsite coverage team addressed user queries and complaints performed bug fixing analyzed and solved dumps provided quick work-around solutions performed daily/weekly job maintenance tasks and provided maintenance for projects out of warranty. * As part of Offshore support for onsite coverage team performed mini enhancements preventive maintenance tasks dump solving and bug fixes that were assigned by the onsite coverage team.
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