Description
Professional Summary Experienced IT professional, specializing in Service Delivery, Client Engagement & Relationship Management, and Technical Leadership, with a passion for improving customer satisfaction by providing outstanding service, resulting in long-term customer retention and revenue growth. Service Strategy Service Design Service Transition Service Operation Service Improvement IT Governance Requirement Definitions Data Center Centralization Operational Assessments Service Improvement Financial Management Service Valuation Improvements Infrastructure Standardization Audit and Compliance Global Team realignment Sourcing Strategy Shared Services Model Creation Program Management Facilities Management Professional Services Market Definition Scale-able Cloud Creation Project Oversight Change, Incident Management Awareness Campaigns
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