Description
Professional Summary Talented, diligent, detail oriented Information Technology manager and troubleshooter with over 20 years work experience providing crucial problem solving and technical support in fast paced, highly sensitive, national and international network environments. Reliable and articulate change agent with exceptional negotiations skills, extensive supervisory experience and a consistent record of achieving optimal results. Well prepared to efficiently perform the duties within the most challenging network environments or multidiscipline professional forums. Currently enrolled in Fayetteville State University Center for Defense and Homeland Security Cyber Security Academy recertifying COMPTIA A+, Security +, and Network +. Summary of Qualifications and Competencies A 20-year record of excellence in network operations, network installation, troubleshooting, and end user technical support. Well-organized and able to complete multiple tasks simultaneously without loss of property nor missed deadlines. Proven ability negotiate with multi-discipline forums to set deadlines, goals, objectives and to identify measures of effectiveness. Able to use education and experience to determine human error versus an actual technological error and to help train individuals who may have had difficulties understanding technology.
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