Description
Standards for resolving Merchant and/or Card Member Claims. * Maintained an average of 80% of "Excellent" and "Refer to a Friend" survey which placed me in the top 5% of the department for 2 years consecutive years. * Investigated questionable financial merchant/card member transactions via phone & E-mail. * Nurtured customer relationships internal/external on every interaction fostering a substantial customer value. * Delivered excellent results measured by customer satisfaction effectiveness efficiency and quality. Significantly improved Business-to-Business (B2B) relationships with growth of new and current partners. * Consistently receive monthly bonuses for Performance Incentives (P4P) by exceeding in each qualifying metric of cases closed per hour customer survey and refer to friend's services rendered. * Piloted several projects for more efficient working procedures for floor wide implantation. Managed various application platforms including Triumph Legacy MS3 DSP AESP and Case Management. * Active participant within The Acquirer Resolution Team (A.R.T.)
Accomplishments
Highlights:
Keywords
