Description
SUMMARY * Diversified experience in Call Center/Help Desk and Project Management, steering development teams and managing operations of customer service on multi-computing platforms comprising of Windows, Linux and MAC units. * Written Disaster Recovery documentation and maintained processes including assets and configuration. * 25 years of experience in managing projects and systems, and customer service centers using in-house and outsourced resources across a wide variety of businesses including government, higher education, finance, manufacturing and pharmaceutical. * Implementation of Audio Visual production stage and conference rooms at Boars Head utilizing Crestron hardware and wireless technology. * Profound experience of working as a network infrastructure and capacity planner. * Helped design and implement Change Management Processes and Procedures. Recommended BCP strategies for multiple corporations. * Instituted SLA processes and best practice procedures as prescribed by ITIL procedures. * Proven abilities in Help Desk Development utilizing SCCM packaging and delivery as well as Active Directory maintenance and Azure implementation via VB scripting.
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