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John L

Operations Manager - 12 Years of Experience - Near 02360

Occupation:

Operations Manager

Education Level:

Bachelor

Will Relocate:

YES

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My Professional objective is to join an organization in a challenging leadership role, allowing me to leverage my extensive management experience, creative problem solving and lean management skills with a growing company to achieve optimum utilization of its resources and maximize profits. 08/2011 - Present: Northeast Region Distribution Manager / Radiation Safety Officer * Responsible for thirty union staff and three non union supervisors in Dedham MA facility and five non union staff and one non union supervisor in Burlington VT facility: Manage budget/operating cost, hiring, termination, performance reviews, payroll, scheduling, union negotiations, merit allocation, discipline, customer complaint investigation and resolution. * Author procedures, communicate changes, perform training, audit process and maintain compliance with all FDA, Nuclear Regulatory Commission and local state regulations. * Lead problem solving team working cross functionally to Identify root cause, implement corrective action and monitor process improvement through effectiveness checks. * Developed corrective action presentation which resulted in 100% problem reduction from FY14 to FY15 and was adopted for use system-wide for overall compliance. * Manage daily supply chain of over 20,000 units while working cross functionally to ensure cost effective logistics are implemented and sustained to meet the need of 200 + customers. * Develop/implemented a contract irradiation service: Net profit for Dedham MA in FY15 $18K/FY16 $26K. * Contract irradiation service was recently implemented in Ohio and Georgia facilities * Develop and implemented new customer on-boarding process in order to ensure customer needs were met while also maximizing current route schedules * Manage logistics and supply chain to open new collection site and ensure seamless pickup and delivery of products and supplies * Manage project implementations and staff training: New distribution operating system, increased irradiation security controls, temperature monitoring system upgrade and new online ordering platform for customers. * Coordinate a volunteer work force to lower operational costs and increase revenue by $5,000 in a two month period. 02/2009 - 08/2011 Manufacturing Manager, Quarantine and Labeling * Responsible for union department of 45 staff and four supervisors while overseeing the processes of pheresis manufacturing, sample tube management, irradiation, quarantine, labeling, disposal management, and freeze, wash, and deglycerolization of red blood cells. * Established and organized weekly interdepartmental meetings to reduce products in quarantine * Worked cross functionally to successfully implement strategic initiatives through change control processes * Maintained control of blood products by reducing work in progress inventory and ensuring accuracy of electronic and physical inventories * Designed and implemented a new bacterial detection process that resulted in increased productivity and subsequent platelet apheresis sales * Responsible for procedural development for the Freeze/Wash/Deglyc task including analyzing current processes, problem data, CFR Regulations, customer needs and non-value add processes with the goal of standardization * Radiation Safety Officer for the Massachusetts Region Procedure development and implementation to ensure compliance with all state and federal regulations. 04/2007 - 02/2009 Regulatory Manager, Hospital Services and Distribution * Worked cooperatively with other managers to establish long range planning in order to achieve business goals * Served as a member of the Regulatory Committee which reviewed draft documents with Biomedical Headquarters before release and implementation across the system * Prepared department for audits with Food and Drug Administration, Occupational Safety and Health Act standards, and internal Quality Assurance reviews and inspections. * Ensured continued regulatory compliance by overseeing problems, quality control, corrective actions and internal audits. 05/2006 - 04/2007 Operational Compliance/Quality Assurance Specialist * Identified and assessed quality risks in processes and procedures according to regulations and guidelines * Facilitated root cause analysis, develop corrective action plans, and monitored for effectiveness * Identified opportunities for standardization and process improvements in order to improve quality * Lead internal compliance audits, provided support for external audits, and composed audit reports * Reviewed and approved regional procedures, change controls, validations and critical control points in operational documents * Represented the Quality Department on projects, work groups, and process improvement efforts both within the department and within other areas of oversight 02/2002 - 05/2006 Production Supervisor, Quarantine and Labeling * Responsible for a shift of 15 staff while overseeing the production of 470,000 blood products and ensuring compliance with industry regulations and Red Cross standards including SQuIPP, CLIA and CFR requirements * Designed and supervised the renovation of a 4.7 million dollar production lab with staff safety and efficiency of work flow as the primary goals

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