PROFESSIONAL SUMMARY An IT professional having approximately 9 years of experience in IT Infrastructure, Cloud and Hosting services. The core experience in diverse ITSM activities - Consulting, Design, Transition, Integration, Operations & Improvements. Also, having experience in ITIL Configuration Management Processes, tools and integration including Hardware Asset Management & Software Asset Management. Strong person with demonstrated ability to work effectively with individuals at all levels having good problem solving, analytical and communication skills.

Highlights:

• Infrastructure
• Management
• Services
• Drafting
• Risk Management
• Root Cause Analysis
• Audit
• Internal audit
• Quality
• Quality Assurance
• ITSM