Description
Summary Twenty years total experience in technical writing, editing, business analysis and curriculum development. I have two years as the Curriculum and Learning Product Development Manager at WECA and well over six year of experience working for the State of CA at the EDD, CalSTRS, DCSS (at the FTB) and DDS. Five years experience working for the Sacramento County at the Sacramento County Courts, Office of Communication and Information Technology (OCIT) and the Department of Transportation. I have experience developing, writing and editing policies and procedures, promotional materials, user manuals, training manuals, job aids, test scripts, flow charts and implementation procedures. I am familiar with various data bases, network and operating systems such as UNIX, Linux, MS Server, Windows, security issues, Hypertext Transfer Protocol (HTTP) and Domain Name Server (DNS). I have expert experience with the software development life cycle (SDLC). I have participated in SIT and UAT testing and used the testing environment and data to develop documentation and training materials. I have excellent interpersonal communication, facilitation skills and can participate in a cross-functional team. I have the ability to work cooperative and diplomatically with an extensive document review process. I have also developed written and implemented system and user security policies and procedures. Specific Accomplishments: Two year developing and managed the LMS (Moodle) for WECA. Twenty years of successful design, development and delivery of training and policy and procedure documentation (through extensive research) for the Sacramento County Courts, Sacramento County Office of Communication and Information Technology (OCIT), Sacramento County Transportation Office, Intel, Department of Developmental Services (DDS), CA Franchise Tax Board on the CA Child Support Automation System (CCSAS) the CA State Teachers Retirement System (CalSTRS) and the CA Employment Development Department (EDD), WECA (Western Electrical Contractors Association. Expertise: * Managed a LMS (Moodle) * Used Captivate to develop self-paced courses and Adobe Connect to run Instructor led classes * Current versions of MS Office and operating systems * Technical writer and technical trainer with expertise in business process re-engineering, design and change management. Experience in project coordination and technical editing and writing * System user security and installation polices and procedures for operating systems and applications * Highly skilled in the areas of process improvement, business analysis through documentation development and training tools. Ability to develop content using an e-learning and/or classroom process and design methodology * Ability to develop, design, deliver clear and precise course materials - CBT (Computer Based Training, WBT (Web Based Training), and ILT (Instructor Let Training). Classroom training, content management, knowledge of organization systems, on-line help systems, knowledge base development, on line content documentation, train-the-trainer and training guides * Expertise in the web conferencing tool MS Live Meeting * Highly proficient with Web-authoring tools * Demonstrated proficiency in analyzing organizational challenges, identifying opportunities and developing solutions. I am a critical thinker and can make difficult decisions. I also have experience and the unique ability to identify issues through assessments, needs analysis and project critical paths * Strong ability to learn new development tools as well as new applications
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