Accomplishments * Created meaningful visualization tools utilizing available resources which resulted in improved client relations * Assisted in the successful rollout of SAP Customer Relationship Management solution for tracking support agreement opportunities (Process mapping, data validation) * Increased customer satisfaction in a struggling, multi-vendor, managed maintenance program (10% year over year growth) * Cost avoidance of approximately 50% to set up Liquid Handling lab for major pharmaceutical company * Managed vendor service levels, billing issues and program requirements (under budget) * Coordinated inventory activities resulting in program growth (10% year over year) * Mapped and improved processes resulting in reduced "quote to cash" cycle and new product introductions * Increased service contract revenue 14% year over year

Highlights:

• Support
• Management
• SAP
• Asset Management
• CT
• Microsoft Word
• Oracle
• Order Entry
• Pharmaceutical
• Pharmaceutical Industry