PROFESSIONAL SUMMARY: IT professional with over 7 years of experience in Business Analysis and over 10 years of experience in customer relations, communications and project management. Adept in assessing clients' needs to determine project scope and effectively managing deliverables to ensure success of enterprise quality, performance, service, and cost-containment goals. Accomplishes project objectives by effectively planning and evaluating project activities with effective communication.

Highlights:

• Management
• Progress
• Documentation
• Due Diligence
• Policies and Procedures
• Quality
• Quality Assurance
• Quality Control
• Remedy
• Communications
• salesforce