SUMMARY Management professional with expertise in strategic planning, project management, operations management, staffing, sales, training, vendor management, financial management and customer service. Proven leader with strong motivational, organizational, analytical, problem solving, communications and relationship management skills. ACCOMPLISHMENTS * Managed operations, staffing, training, sales, and customer service. * Consistently set company records for profitability. * Increased sales by expanding business lines. * Managed budgets valued to $5 million. * Achieved savings by controlling costs. * Developed a mission of "Service, Sales, & Profit." * Effectively communicated high standards and business objectives to all employees. * Supervised, trained and mentored up to 100 staff. * Established a reputation for outstanding customer service. * Trained managers / employees in developing and maintaining excellent customer relations, and how to effectively negotiate and resolve customer service issues. * Grew sales to over $1 million at The Next-to-New Shop which resulted in a record ten $10,000 grants being dispersed to local nonprofits. * Oversaw a $350,000 expansion project which included parking lot and building construction to improve the customer, volunteer and staff work environment.

Highlights:

• Communications
• Customer Service
• Management
• Planning
• Problem Solving
• Project Management
• management
• FACETS
• Transportation
• Email