Accomplishments Results Delivered * Optimized customer service and was acknowledged as a Global Heroes Enterprise HP Team one of three teams world-wide * Maximized revenue growth and margin expansion by bringing together the strengths of various HP divisions awarded the prestigious Pan HP Collaboration award * Supported employee advancement by directing, advising and mentoring 11 direct reports four of them received national recognition for delivering unparalleled project and technical leadership, while enhancing client relations and providing exceptional customer service * Led an overnight IT transformation of 30 department stores by leading over 650 team members Operational & Financial Oversight * Innovative Leadership * Project & Program Management * Implementation & Optimization * Business Mergers * Budget Management / P&L * Cost Reduction & Avoidance * Operational Excellence * Process Improvements * Change Management * Vendor Management * Risk Assessment * Global Team Development * Employee Training * Customer Service & Satisfaction

Highlights:

• HP
• Management
• Program Manager
• Project Management
• Securitization
• Customer Service
• P&L
• Vendor Management
• Retail
• Operational Excellence