Qualifications: 30+ years of experience in the information technology support field at for Bank of America. Solid background in computer hardware, operating system and application support. Possess superb follow-through, communication, leadership, time management, project management and strong problem resolution Exhibits highly proactive and preventative measurement skills. A team player with proven leadership. Highly dependable and resourceful with proven loyalty and customer commitment. Platform: Microsoft Windows NT, Microsoft Windows 2000 and Windows XP Windows 7 and MAC OS. Microsoft Applications (2000/2003/2007/2010/2013): Excel, FrontPage, Outlook, PowerPoint, Project, Visio, Word, Excel, Microsoft Communicator, Media/Internet Applications: html, Internet Explorer Additional Applications: Action Request Systems, Adobe Acrobat, Meeting Maker, Mobile Access Service Total Systems (TSYS), Frontier, CROSS, TACS Superstation for TSS, LPW, OMNI and CLMS, BOSS, COIN, Merlin, Lean Screen. Additional consumer group Supported VOIP (Voice Over IP) projects within 2 buildings Supported with the upgrade from Windows XP to Windows 7 to more than 2000 workstations Supported new installations of MAC desktops and iPad with its applications

Highlights:

• Desktop Computer
• Hardware/Systems
• Information Technology
• Support
• Computer Operator
• Desk Top Support
• Microsoft
• Voice
• Vru
• Applications
• software