• A technical professional with 2 years of hands-on experience in BMC Remedy and ITSM applications with proven success in leveraging technical functionality to enhance operational capabilities. ITIL Foundation Certified. • Accomplished recent graduate with academic exposure in implementing best Software Engineering practices in Requirements Gathering Analysis using Microsoft Office and UML models.

Highlights:

• Management
• Remedy
• Root Cause Analysis
• Support
• Common Gateway Interface
• Java Programming Language
• Jdk
• Microsoft
• Microsoft Excel
• Microsoft Office
• sql
• ibm watson
• AWS EC2