SUMMARY OF QUALIFICATIONS * Proven success in training, customer satisfaction, operations, mortgage processing, organizational development * Strong commitment, vision and leadership * Ability to understand process flows * Highly skilled in recognizing key risks and controls * Excellent interpersonal, communication and negotiating skills * Proven ability to manage multiple tasks, while meeting challenging deadlines * Solid leader with the ability to train and mentor teams AREAS OF EXPERTISE Management * Proven track record of developing and implementing business strategies * Performed weekly/monthly/annual budget forecasting via data collection * Spearheaded activities and training to lower customer complaints and increase customer satisfaction * Provided supervisory oversight of seven crew leaders, each of whom led a team of 20 * Represented restaurants in local EEOC cases involving terminations, pay disputes, hiring practices, and discrimination cases * Provided instruction/leadership to supervisors for improving production and performance to meet deadlines and quality standards * Conducted individual/group training sessions in field operations (QA/QC) and supervisory and administrative responsibilities * Oversight of all human resource functions, including strategic planning, organizational development, recruitment process, training, benefits administration, employee relations, management development and performance management * Managed and coordinated employee training and development programs to foster positive attitude toward organizational objectives * Prepared and implemented standard operating procedures Customer Service/Skills * Solicited and prepared proposals for customers * Processed loans from origination to closing, including verifying assets, analyzing data, and calculating net worth * Saved over 1,500 homes from foreclosure through loss mitigation * Operated home improvement shows to display products * Sold Health & Life insurance policies for several different companies to small businesses and individuals * Taught/trained employees on customer service, Serv-Safe certification and sales * Saved borrowers over five million dollars through processing and resolving loans in default * Helped to fine tune POS systems to improve ordering, sales, inventory and costs Key Accomplishment * Named Manager or Trainer of the year for 5 different companies

Highlights:

• Sales
• Benefits
• Benefits Administration
• Budgeting
• Business Strategies
• Collection
• Complaints
• Employee Relations
• Forecasting
• management