Engage in health care admissions and customer service professional with a demonstrated impact on census growth and significant contributions to company development. With MSN and more than twelve years of admissions experience with two of Broward County's most-respected hospice organizations (Trustbridge Health and Vitas Healthcare), I can provide your company with my expertise in nursing care, customer service, sales and marketing. Leveraging teamwork, analytical, and interpersonal skills, I led successful projects to increase sales and greatly improved customer retention. Seeking new opportunity to expand my knowledge, be challenged and provide immediate impact. Key skills: * Aligning solutions with customer expectations to deliver value * Delivering results that positively impact the bottom line * High close rate (96%) for referrals (Conversion rate 85% with Vitas and 78.9% with TB) * Designing and executing strategies that generate revenue * Six Sigma Yellow Belt I earned a Master's of Science in Nursing from University of Phoenix in 2012, completed nursing program (ADN) in 2004 from Miami-Dade College and a Bachelor's in Public Administration in 1990 from Florida International University. Experienced nursing professional with proven teaching expertise and devotion to building up new nurses with skills necessary to excel in today's healthcare settings Top-notch clinical expertise, sound judgment, strengths in workflow optimization and strategic planning.
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