Description
Summary * Proven troubleshooting and research skills for developing successful solutions to user's problems, as well as the ability to write effective documentation of technical procedures. * Effectively interact with coworkers, clients and customers. An asset for the company and an excellent team player. * Self-motivated and able to motivate others, accomplished IT Professional with demonstrated success implementing strategic IT initiative that improves business functionality with positive impacts on the bottom line. * Skilled in customer relationships. Increased customer satisfaction with a focus on customer service. * Exemplary communication and presentation skills. * Fluent in English and Spanish. Experienced with troubleshooting TCP/IP including DNS and DHCP. * Supported Microsoft Office 2007, 2010 and 2013 (Word, Excel, Outlook, and PowerPoint) importing and exporting emails within Outlook. * Supported a weekly tape backup rotation for 2 File Servers in the Miramar Call Center. * Processing defective, and out of warranty equipment's via United Postal Service, to fix them or get new replacements. * Personally managed the Switch cut-over from an Intercom Switch to Avaya Switch in Comcast Miami Metro office to remove old analog phone system and upgrade to IP Phone * Assisted the Call Center telecom team in Miramar Call Center set up more than 800 IP Phones on the Avaya Switch installing and configuring them all on several nights * Upgrade the Avaya Switch Circuit that created a virtual connection between 2 call centers and reset up an Intercom switch to make the 2 call centers individual again. * Consulted with internal clients on IT issues and addressed concerns about efficiency. Coordinated testing and remediation to provide Quality Assurance support.
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