Description
SUMMARY * A seasoned, full-spectrum Business/Process Analyst & Project/Change Manager with a 25-year proven track record across multiple industries: healthcare, pharmaceutical, financial, utilities, broadcasting, B2B, IT, telecommunications, real estate, marketing/sales, and public sectors * Strong leadership, with full project lifecycle and ample organizational experience * Results-orientated, client-facing, and quality-focused with excellent relationship management skills in vendor management and customer service * Experience with full SDLC management, requirements capture, testing, process improvement, training, technical writing, corporate communication, sales lifecycle, needs analysis, CRM, gap analysis, BPR, Internet, and business-technical liaison * Skilled in these project artifacts: Business Case, Project Initiation, RFP, Project Plan, Logs, Process/Data Model, Use Case, Sequence/Activity Diagrams, BRS, SRS, Test Plan, Test Scripts/Scenario, UAT, User Training/Docs, Deployment, and Closure * Demonstrable skills in team-building and motivation, and ability to work independently * Proven ability to perform in high-pressure environments * Strong liaison, communication, and presentation skills [includes both contract and permanent positions]: Designed business processes Translated subject matter expert and stakeholder discussion into process flows and procedures in globally collaborative workshops * Facilitated the project management support of the development of process models using Visio templates within an iServer structure and meta-model * Served as a modeling subject matter expert and point of contact to support functional and cross-functional stakeholders * RESULTS: consistently delivered business processes and associated meta-data into the enterprise process hierarchy, which improved performance, costs, and compliance job aids UAT roll-out support communication plans and other presentation deliverables for the company's biggest enterprise-wide project to automate management of healthcare provider data * Liaised between development and business stakeholders to create required workarounds for the change impacts and ensure that the final application provided the intended functionality with regard to the business culture * Refined and captured additional business requirements (project total: 775 requirements) * RESULTS: delivered business processes and subsequent desktop level procedures that integrated the technical solution with the business needs Led Managed facilitation of key phase of process localization & enterprise architecture roll-out leveraging Nimbus and value stream mapping methodologies * Liaised with all staff starting with senior management to roll out organizational change * Spearheaded the EMEA team to drive planning, bus. change & cost monitoring of above * Coordinated project initiation, budget, requirements, scope, goals, testing, and deployment * Included design of use case/UML models for 3G product development & CRM * Handled multi-project start-up, plan, review & design to achieve timely quality deliverable * Judicious utilization of PRINCE2 methodology ensured timely quality implementation * RESULTS: enabled the company to stream-line product development & launch CRM TECHNOLOGIES: Nimbus Control, Visio, Excel, UML, RUP, Chordiant, CalibreRM, MS Project the planning and deployment of a major media operations quality amelioration project * Applied both to website & intranet development process via key extensive diverse liaison Responsible for management/liaison of multiple concurrent full project lifecycle activities * Produced full business case to get project decision & buy-in from senior management * Investigated & evaluated technical needs processes infrastructures & standards Included coverage of BBCi security data protection legal marketing and SLA policies * Produced and managed project scope goals resources risks/issues and hand-over * RESULTS: implementation of process standardization resulted in ongoing cost savings of £4m/yr Performed gap analysis & provided recommendations for CRM Siebel configuration * Facilitated sales/marketing application rollout to replace legacy systems in EMEA Conducted Responsible for control of multi-project portfolio for internal & external com deliverables * Managed multi-disciplined 4-strong team to plan and implement above for charter, requirements, activity planning, testing, deployment, support * Contributed to drafting communication plans for company, individual projects, & SLAs * Included line management, 3rd party liaison, risk-issues mgt, & costs using PRINCE2 * Produced and revised use case models for new product features * Analyzed competitors products (Documentum, Vignette) for key advantages * RESULTS: upgraded company communications and documentation TECHNOLOGIES: MS Project, Visio, Excel, DSDM, UML, PRINCE2 research on Digital TV-related market & ascertained documentation standards * Within matrix team project managed two database/intranet application projects Handled project initiation business cases data models budgets risks & resources via PMO * Judicious utilization of PRINCE2 methodology ensured timely quality implementation * Produced key process design specifications and carried out UATs * RESULTS: received praise from internal management for successful project contributions Responsible for whole of procedural definition for client e-learning extranet service With requirements capture use case development & UML models with Rational Rose Responsible for facets of project control for large networked Oracle-SAP rollout Facilitated planning risk assessment issue handling and rollout/training * RESULTS: SAP rollout was achieved within strict deadline for Ericsson Communications RESULTS: championed higher quality documentation on time and to budget QUALIFICATIONS: * BA - Psychology of Language & Computer Science, UC Santa Cruz, 1989
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