Occupation:Administrative Services Manager |
Location:Atkinson, NH |
Education Level:Master |
Will Relocate:YES |
Description
Maintain work areas and coordinate with P&D and ISP's for plan changes for work areas. Processed and maintained KO process to assure address accuracy and proper package sorting to vans for delivery. Communicate with contractors on load accuracy and any changes to their van loads. Perform load audits and reporting to monitor system accuracy. * Contractor Relations * Auditing and Monitoring Accuracy * Maintained Work Areas * Worked with P&D for Plan Changes * Processed, Maintained and Monitored KO Process FEDEX GROUND PACKAGE SYSTEMS - Wilmington, MA 2009 June 2010 P&D Service Manager Handle pick up and delivery issues as they arise. Perform post accident and customer service rides with contractor and contractor drivers. Monitor multi-day van service report to assure all packages are delivered. Print, distribute and answer customer service mail and tracers. Assist contractors with settlement issues as needed. Handle all high profile package business discussions to assure missing packages are followed up and POD's acquired. Answer phones and P&D calls as needed. * Contractor relations * Assist sales representatives with P&D issues. * Assist QA with Hazmat and International package problems and issues. * Handle scanner technical problems for contractors Administrative Quality Service Manager 2006 - June 2009 Oversee QA, Dispatch/Check In departments and staffing for an E size terminal. Monitor and assure processing of QA and damages packages in a timely manner. Responsible for all related reporting and quality data to help achieve goals and objectives of the terminal. * Perform BCSA test and assure terminal is passing and meets standards. * Hired needed staffing, trained and performed yearly reviews. * Performed and needed business discussions with contractors. * Answer phones and fill in for QA as needed. AWAD System- KO Process Software
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