Experienced with HP Service Manager ticket amanagement system, Visual and Client Event Management Systems, TMS * Utilized and managed various technologies across the firm, such as: Exchange Management Console and CUCM * Provided root cause analysis and solutions for bugs/issues identified in environement STOP & SHOP - Staten Island, NY - Sept 2001 - Sept 2015 Deli Manager * Prepared, maintained, and tracked records concerning inventories and work processes to calculate gross monthly profits according to company policy * Developed and implement merchandising plans using guidelines and suggestions in order to meet the financial objectives * Creating a work schedule for 15+ employees * Catering and Food Preparation * Merchandise ordering for entire department