Description
Summary Accomplished Telecommunications Management Professional with extensive Operations experience. Proven background as a telecom technology expert combining a strong track record in customer service, directing both field technicians and call center personnel to exceed customer expectations. Recognized as a change agent, performing as an internal consultant and auditor while building and orchestrating multi-departmental cross functional teams to achieve improved customer service and operational efficiencies. Highly successful in individual contributor, team member and leadership roles.
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