Process Owner - configuration Management - IT Service Management - 'Shadow led' development and implementation of all Configuration Management (ITIL) project process deliverables. * Solution Manager - Custom Bids/New Product Development & Management - Managed a multi-disciplined project team of 16 that designed implemented and life-cycle managed fiber optic dedicated internet transport services * Market Research & Competitive Intelligence Management - Develop and manage implementation of both market research and competitive intelligence projects for broadband transport - business services * Product Development & Product Line Management - Tactical Planning and Lifecycle Management - Broadband Business Services Portfolio. Expertise in 'product withdrawal.' * Business Process Development/Quality Management - Project Manage development and implementation of Service Delivery/Service Support processes and associated KPIs. Led ISO certification projects * Business Unit Mergers -Project Managed planning and execution of product line and business unit integrations.

Highlights:

• Management
• Documentation
• Project Management
• Project Manager
• Assessments
• Change Management
• Desktop Computer
• Microsoft Change Management
• Services
• Accenture FOUNDATION