Description
Summary Organized and resourceful RETAIL STORE and OPERATIONS MANAGER with 20+ years of experience consistently meeting deadlines while increasing retail company revenue/productivity through detailed business and cost analysis. Skillful, tentative and self-directed team leader who thrives in high-pressure environments while excelling in identifying client needs to implement change management, supply chain planning, and training initiatives to advance organizational goals, streamline efficiencies, maximize productivity and enhance profitability. Reliable and hard working team player with expertise driving staff performance by leading with a delegation style, utilizing employee strengths and conducting succession planning to maximize productivity. Accomplishments Consistently exceeded daily sales targets, averaging $8K to $10K in sales. Met all shrink metric goals, including revamping an under-performing store (shrink at 4.2% initially) to achieve a 2.1%. inventory shrink rate. Secured all sales goals for 10 consecutive months. Sustained solid service numbers, attaining 69 to 73 on a target of 75. Won the Pargon award in 2013. Recognized with the top SOS scores for 2013 and 2014 in Region 12, the top MCE scores for 2013 in Region 12 and the top sales for 2014 in Region 12. Supervised up to 20 employees, delegated tasks, scheduled manpower, and monitored performance, ensuring productivity. Trained new staff members on best practices, operational protocol, and tactics to maximize performance. Drove succession planning by promoting 2 store managers, 3 assistant managers, and 4 shift supervisors.
Accomplishments
Highlights:
Job Skills
Keywords
