Description
PROFESSIONAL SUMMARY While at EMC2, I maintained a TS/SCI with Polygraph Government Clearance. Provided primary support for Enterprise accounts such as USAA, HEB Groceries and Capital Group (American Funds), Microsoft. I supported Military Installations and Federal Government sites in the San Antonio Area. Used UNIX/Linux for diagnostic purposes. Performed hardware implementations, as well as code and firmware upgrades. Continued to maintain an energetic and positive attitude, with positive Customer Satisfaction (CSAT) results, by producing high-quality service and support. Recognized as a person who has exceptional interpersonal skills and able to build a rapport with tough customers.
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