Description
SUMMARY Strongly skilled and dedicated ServiceNow ITSM release management expert with extensive project management and ScrumMaster (CSM) experience in the healthcare industry. Recognized as a customer-centric, dynamic team leader of cross-functional groups, identifying and implementing system improvements. Combines a hands-on, forward-thinking management style with an in-depth knowledge of software development lifecycle (SDLC), release and change control management, and agile methodologies. Skilled with multitasked ability, able to bring a high number of simultaneous projects to completion with accuracy and professionalism.
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