Description
PROFILE * 5 years of experience as SalesForce Developer and SalesForce Admin * Strong experience with SalesCloud and ServiceCloud implementation * Implemented validation Rules, work flows, e-mail services and approval processes using customization & Apex * Interacted with Customers for requirements gathering, brainstorming sessions, Technical Solution Design (TSD) for Salesforce.com implementations. * Strong SalesForce development experience with Apex Classes, Apex triggers, Batch Apex, Schedule Classes, VisualForce pages * Managed SalesForce components deployment across controlled Sandbox environments and Production instances * Experienced in release management practices using Change Set and configuring Eclipse IDE for force.com plugin extension * Hands on experience in building Reports, Dashboards, Analytics Snapshot for Standard and custom Report types for the business users and management * Sound experience in writing, tuning of SOQL, SOSL queries, relationship queries in Apex Triggers, Controllers and used Statements and Database methods for performing DML operations * Good experience in setting up Organization Role Hierarchy, provisioning data visibility rules by configuring OWD, Criteria/Owner based and Apex managed sharing rules * Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign and Case Management * Hands on experience in Siebel configurations and understanding of Siebel CRM 8.x, 7.x tools and clients, layers in Siebel, EIM and Party concepts, Siebel Remote * Capable of rapidly learning new technologies and successfully applying them to projects and operations
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